Privacy Policy
1. Introduction
This Privacy Policy governs the collection, use, disclosure and protection of personal information by Company (“we”, “our”, “us”) in relation to your use of our website and services.
By accessing or using our website and/or submitting information to us, you affirm you have read and understood this Policy and agree to the collection and use of your personal information as described herein.
2. Definitions
2.1. “User” or “you” means any person accessing or using our website or services.
2.2. “Website” means our online platform through which we provide goods and services.
2.3. “Personal Data” means any information relating to an identified or identifiable natural person.
2.4. “Processing” means any operation or set of operations performed on Personal Data — collection, recording, storage, adaptation, use, disclosure, deletion, etc.
3. Types of Data Collected
3.1. Information you provide: when you register, place orders, contact us, we collect name, email address, phone number, payment information, postal address, and any other information you choose to provide.
3.2. Automatically collected information: when you visit our website we automatically collect certain technical data (e.g., IP address, browser type, device identifiers, browsing behaviour, pages visited, session times) via cookies and similar technologies.
3.3. Third-party sources: we may receive personal data about you from third-party providers (for example, payment processors, analytics providers, advertising networks).
4. Purpose and Legal Basis for Processing
4.1. We process your Personal Data for the following purposes:
- to carry out our contract with you (e.g., order processing, delivery, payment, customer service);
- to comply with legal obligations (e.g., tax, accounting, regulatory requirements);
- for our legitimate interests (e.g., improving our website, marketing, fraud prevention) unless these interests are overridden by your rights;
4.2. We will only process your Personal Data where a lawful basis applies.
5. Cookies and Similar Technologies
5.1. Our website uses cookies and similar tracking technologies to enhance user experience, remember your preferences, conduct analytics and deliver targeted advertising.
5.2. You may set your browser to refuse cookies or to alert you when cookies are being sent. However, some parts of our website may not function properly if cookies are disabled.
6. Disclosure of Your Information
6.1. We may share your Personal Data with:
- affiliates and subsidiaries;
- service providers (e.g., payment processors, delivery/logistics companies, IT hosting providers);
- law enforcement, regulatory or governmental agencies when required by law or to protect our rights;
- third parties in the event of a business sale, merger, reorganisation or acquisition (with notice to you where required).
6.2. We do not sell your Personal Data to third parties for their marketing purposes.
7. International Transfers
If we transfer your Personal Data to locations outside your country, we will ensure appropriate safeguards are in place (e.g., standard contractual clauses, adequacy decisions) to protect your rights.
8. Data Retention
We retain your Personal Data only for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- access your Personal Data;
- correct or update your Personal Data;
- request deletion of your Personal Data;
- object to or restrict our processing of your Personal Data;
- withdraw consent where processing is based on it;
- data portability (receive your Personal Data in a structured format).
To exercise these rights, please contact us at [insert contact details].
10. Security
We implement appropriate technical and organisational measures to protect your Personal Data from unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
11. Children
Our services are not directed to children under the age of 16 (or as required by law in your jurisdiction). If we become aware that a child under that age has provided Personal Data, we will take steps to remove such information.
12. Changes to this Policy
We may update this Privacy Policy from time to time. We will publish any changes on our website and update the “Last updated” date at the top. Your continued use of our website after changes indicates your acceptance of the updated Policy.